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Before contacting them, items GetHuman1687115 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1687115's own words
I ordered a TV and had * authorized pending transactions sent to my bank account. I have been dealing with this for hours on end for days. I was told by my bank that I needed a release letter sent to them and was assured by Best Buy customer care that they sent it. My bank has not received anything and this is very inconvenient for the customer. My account should never have been charged twice to begin and the issue is still not resolved.
GetHuman1687115 did not yet indicate what Best Buy should do to make this right.
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