I ordered a TV and had * authorized pending transactions sent to my bank account. I hav...

GetHuman1687115's customer service issue with Best Buy from December 2018

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The issue in GetHuman1687115's own words
I ordered a TV and had * authorized pending transactions sent to my bank account. I have been dealing with this for hours on end for days. I was told by my bank that I needed a release letter sent to them and was assured by Best Buy customer care that they sent it. My bank has not received anything and this is very inconvenient for the customer. My account should never have been charged twice to begin and the issue is still not resolved.
GetHuman1687115 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
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Best Buy

Customer service issue
Reported by GetHuman1687115
Dec 4th, 2018 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 8 customers so far
Similar issue to 5498 others
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Timeline
GetHuman1687115 started working on this issue
Dec 4th, 2018 2:59pm