An order for a monitor I purchased was delivered to the incorrect address. Not only was...

GetHuman-applejez's customer service issue with Best Buy from December 2018

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The issue in GetHuman-applejez's own words
An order for a monitor I purchased was delivered to the incorrect address. Not only was it delivered to the wrong address, but it was delivered in another city all together. I have contacted an agent * times about this at *-***-***-**** and was told I'd be getting a replacement shipment, that was cancelled. I contacted again after that was cancelled, I was told I would get a replacement shipment, that was cancelled as well. When I contacted the third time, I was told I would get a refund on the order and to expect it in *-* days, I still have not gotten my refund.
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Best Buy

Customer service issue
Reported by GetHuman-applejez
Dec 4th, 2018 - 2 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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Timeline
GetHuman-applejez started working on this issue
Dec 4th, 2018 12:33am