I purchased a Dell Inspirion *** Touchscreen laptop in the BestBuy.com website during b...

GetHuman-mvgonza's customer service issue with Best Buy from December 2018

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The issue in GetHuman-mvgonza's own words
I purchased a Dell Inspirion *** Touchscreen laptop in the BestBuy.com website during black Friday, Best Buy.com complete the sale and confirmed delivery via e-mailed Order * BBY**-************. Several days later they cancelled my order since they didn't have the laptop in stock. Advertising and selling a laptop they don't have is misleading advertising. Now they want me to pay full price for the laptop when they were the ones that mislead me and for that reason I did not purchase the laptop somewhere else. This is misleading advertising, is illegal and it's horrendous customer service!*I want either for best buy to charge the advertised price $*** or give me an equivalent laptop at that price.
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Best Buy

Customer service issue
Reported by GetHuman-mvgonza
Dec 4th, 2018 - a mon ago
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GetHuman-mvgonza started working on this issue
Dec 4th, 2018 12:32am