I am attempting to pay my bill online for my credit card, but I have not seen my card i...

GetHuman-goocht's customer service issue with Best Buy from December 2018

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The issue in GetHuman-goocht's own words
I am attempting to pay my bill online for my credit card, but I have not seen my card in the mail yet. I tried just logging in online, but even when I try to reset the password it says there is an error so I cannot reset my password with *****@***.com. It also says something does not match up when I put the name I received in the email for the name on my card, my last four of my social, and the phone number. Is there a way I can actually get this fixed? I don't care about the card, I just want to not have a bill accruing interest that I cannot log into even with my own credentials (That have not changed in years)
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Best Buy

Customer service issue
Reported by GetHuman-goocht
Dec 3rd, 2018 - a mon ago
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GetHuman-goocht started working on this issue
Dec 3rd, 2018 6:21pm