I purchased a new stereo system for my **** Jeep Patriot along with all the required ha...

GetHuman-stevansu's customer service issue with Best Buy from December 2018

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The issue in GetHuman-stevansu's own words
I purchased a new stereo system for my **** Jeep Patriot along with all the required hardware. I also purchased the warranty and installation. The installation was supposed to be at the North Riverside location on November **, **** at * PM. I received confirmation and waited. I arrived for my confirmed reservation and was informed by the technician he was working on his *PM appointment. He further told me my reservation was at a different location, *** W. Roosevelt Rd! I drove through rush hour traffic to the Roosevelt Rd. store and an associate told me that no items for installation at that store and no reservation existed. Furthermore, he located all of the items I purchased at the North Riverside store. I drove back to the North Riverside store, where my order was placed and told that the technician had left and the earliest I could get the Jeep installation would be on November **. I forgot to mention that I also got a Best buy credit account.*I eventually purchased a. Sony stereo and had it installed at the **** W North Ave.*Two days later, while picking up my. son from school, I turned the vehicle off. The vehicle wouldn't restart. I ended up paying $** for an emergency jumpstart. The battery is literally new and there were no other issues at the time of installation. I am supposed to have the work done on December *, **** at *:** pm. Today is *******! Furthermore, as a person with disabilities, I rely on my transportation for work, health care, and autonomy. My previous stereo was fine. I somehow managed to get an upgrade to the morass I now face. Insult upon injury... I upgraded to get SiriusXM. Now I have SiriusXM (for which I have paid) without a vehicle in which to listen...until sixteen days before xmas. I have spent unnecessary cash for gasoline (*** tank) and a jumpstart. Thanks so much.
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Best Buy

Customer service issue
Reported by GetHuman-stevansu
Dec 3rd, 2018 - 2 mons ago
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GetHuman-stevansu started working on this issue
Dec 3rd, 2018 4:13pm