Tried to purchase a remote start that included installation. When I tried to schedule a...

GetHuman1675723's customer service issue with Best Buy from December 2018

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The issue in GetHuman1675723's own words
Buy & have installed ... Tried to purchase a remote start that included installation. When I tried to schedule a appoint for the install I was told that I needed to buy additional parts. The Viper product I was purchasing clearly stated that everything need was included in box. Complained to manager & he couldn’t have cared less. Have had Best Buy card for many years but will not shop again soon. NN, va Store!
Store manager lack of concern or any attempt to address my issue
Offer to install without the extra cost or at least put all cost up front
Member for ** to ** yrs
No, this is my *st attempt to fix problem
I have an issue with Best Buy too
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Best Buy

Viper remote start
Customer service issue
Reported by GetHuman1675723
Dec 2nd, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 5397 others
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Timeline
GetHuman1675723 started working on this issue
Dec 2nd, 2018 10:59pm