Order *BBY**-*************Refrigerator was delivered with a dent in the door. Too big...

GetHuman-newportn's customer service issue with Best Buy from December 2018

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Order *BBY**-*************Refrigerator was delivered with a dent in the door. Too big for me to put in my car & return to ups, so I scheduled a pickup but it will cost me $*.**. I shouldn't have to pay to return a damaged item. Waited on hold for over ** minutes twice yesterday for bestbuy customer service. Finally reached them today after ** minute wait on hold. Although website directs me to call for special instructions for damaged item, rep just told me exactly what was on the website. No special instructions. I want the ups pickup fee of *.** refunded to me.
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Best Buy

Customer service issue
Reported by GetHuman-newportn
Dec 1st, 2018 - 6 mons ago
I have an issue with Best Buy too
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Seen by 7 customers so far
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GetHuman-newportn started working on this issue
Dec 1st, 2018 3:57pm