On November **th I ordered a certified excellent open box **" *k Roku smart TV (order...

GetHuman1663677's customer service issue with Best Buy from November 2018

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The issue in GetHuman1663677's own words
On November **th I ordered a certified excellent open box **" *k Roku smart TV (order *BBY**-************) and I have not received it. Up until the estimated delivery date the best buy website said my order was being reserved and now it just says shipping delays, I have a feeling that this is caused by a lack of open box TV's that are certified excellent. So I'm currently paying for cable I can't use because Best Buy sold me a tv you don't have. I would like for Best Buy to just ship me a new version of the tv instead. At the time of purchase there was a $** difference between the new TV and the version I bought. I am hoping you don't insist I pay to remedy a problem that I had no part in creating, but if I need to I will. If I'm wrong about the cause of the shipping delays then just ignore this.
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Best Buy

Customer service issue
Reported by GetHuman1663677
Nov 30th, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 17 customers so far
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Timeline
GetHuman1663677 started working on this issue
Nov 30th, 2018 9:27pm