I ordered * video games that had a free steelbook case but only received one case. I tr...
GetHuman-anayacha's customer service issue with Best Buy from November 2018
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The issue in GetHuman-anayacha's own words
I ordered * video games that had a free steelbook case but only received one case. I tried to see if Best Buy store could help but they said it’s an online issue (ordered online). Then online said they can’t help me because I’m not the one who purchased it even though I’m on the account. It’s just very frustrating that I have to go in the store then be redirected to the “online Best Buy” as if it different than the store. Honestly, I just feel like it shouldn’t be my problem but Best Buy’s to work with Best Buy online instead of making the customer do it.
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