I ordered * video games that had a free steelbook case but only received one case. I tr...

GetHuman-anayacha's customer service issue with Best Buy from November 2018

5156 similar
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-anayacha to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-anayacha's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-anayacha may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-anayacha's own words
I ordered * video games that had a free steelbook case but only received one case. I tried to see if Best Buy store could help but they said it’s an online issue (ordered online). Then online said they can’t help me because I’m not the one who purchased it even though I’m on the account. It’s just very frustrating that I have to go in the store then be redirected to the “online Best Buy” as if it different than the store. Honestly, I just feel like it shouldn’t be my problem but Best Buy’s to work with Best Buy online instead of making the customer do it.
GetHuman-anayacha did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-anayacha fixed the problem
We are waiting for GetHuman-anayacha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-anayacha fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-anayacha
Nov 30th, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 5156 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-anayacha started working on this issue
Nov 30th, 2018 12:53am