I ordered a computer on Monday (it was a cyber monday sale). Less than two hours later...
GetHuman-rlindenm's customer service issue with Best Buy from November 2018
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The issue in GetHuman-rlindenm's own words
I ordered a computer on Monday (it was a cyber monday sale). Less than two hours later, I called to switch the credit card I purchased it on, as my husband told me AMEX has a better warranty service. The woman told me I needed to return and re-buy. I said can you do this for me and she said okay. After about an hour of holding and waiting and holding and waiting, I learned that she couldn't cancel it but promised me that if I called the next day I would be able to. I asked this specifically because I needed to buy another one the very same day on the AMEX card in order to get the sale. So after getting the confirmation that I would be able to get the computer cancelled and it wouldn't end up at my house, I ordered the second one. The next day I called and waited forever on and off hold (another hour of my time) and the woman ultimately said she couldn't cancel. Up until this point, I was very polite but at this point I asked for a supervisor. She kept arguing that she just couldn't do it and then I asked for a supervisor again and she put me on hold, then came back on and said she could, in fact, do it. Then today (one day after that) I got a call from a woman who said she was from Best Buy and she just wanted to confirm which computer I wanted to send and which to cancel and I told her and she said "okay. So just so you know, we can't do that and you have to return it when you get that second computer." To which I explained the whole thing and she told me that it was my fault because I ordered the computer in the first place and there was nothing she could do. I told her this was unsatisfactory and asked for a supervisor. She said they were all too busy. I asked again to speak to a supervisor. I have been on hold for ** minutes ever since. I think I'm on hold until forever. Is this how you treat customers? Do you think I was treated fairly? Do you make it a practice to tell customers it's their fault and there's nothing they can do about it after I was twice told it would be done? And now I have to travel ** minutes to return a computer? If you truly cannot stop the shipment, I suggest you find some way to help me here other than telling me it's my fault.
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