Had terrible customer service trying to get an appliance redelivered after your deliver...

GetHuman1645984's customer service issue with Best Buy from November 2018

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The issue in GetHuman1645984's own words
Had terrible customer service trying to get an appliance redelivered after your delivery truck broke down. Case * ********* on *******. Offered $**, fund ID * F*******. On ***** I called back and then offered $*** and still no gift card. Was speaking to customer service & put on hold then transferred to Reggie in Chicago who is the "case manager" & he hung up on me. I had already been on hold for * hr and * minutes & still no answer. I don't understand why your team is not better coached on how to not have an attitude & pretend that they are in charge. ie do you want me to help you or not!
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Best Buy

Customer service issue
Reported by GetHuman1645984
Nov 28th, 2018 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 5008 others
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Timeline
GetHuman1645984 started working on this issue
Nov 28th, 2018 4:33pm