I was in the store on Saturday to shop for a couple items on the black Friday sale. I...

GetHuman-adamkna's customer service issue with Best Buy from November 2018

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The issue in GetHuman-adamkna's own words
I was in the store on Saturday to shop for a couple items on the black Friday sale. I bought a **" Samsung tv, but was unable to purchase the soundbar I wanted. It was a Samsung *.* Soundbar with sub woofer for $***.**. The guy who sold me the tv said that they were completely out of those soundbars. This was Saturday morning, early into the sale that was supposed to go through Monday. I checked online Sunday and they were still out of stock. I checked Monday and they were still out of stock. Then, on Tuesday, the day after the sale ended, suddenly they were back in stock. I didn't get offered a rain check or anything, which I thought was something Best Buy did for their customers. Is there any way to get this sale price since the store ran out so early into the sale. It's a normal item the the store regularly sells, so it's not like we're talking about a limited time item. Can someone please help me with this. I have a receipt and proof that I was in on Saturday and did purchase a tv as I stated earlier. Any help would be greatly appreciated. Thanks!

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Best Buy

Customer service issue
Reported by GetHuman-adamkna
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 4976 others
0 customers following this


GetHuman-adamkna started working on this issue
Nov 28th, 2018 6:17am

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