I bought an echo show, and the deal I purchased said I'd get an echo dot if I bought th...

GetHuman-jiggins's customer service issue with Best Buy from November 2018

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The issue in GetHuman-jiggins's own words
I bought an echo show, and the deal I purchased said I'd get an echo dot if I bought the show. I purchased the items on ********, I received the show, but I haven't received the dot or even had an email about it. My order only says I got the show, and the deal specifically said "buy the show and get a dot free." My order number is BBY**-************, and my last name is Higgins. I'd like it resolved by getting the free dot, and by getting an email confirmation that the dot is on the way. Thank you so much for your help, and happy holidays.
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Best Buy

Customer service issue
Reported by GetHuman-jiggins
Nov 27th, 2018 - 9 mons ago
I have an issue with Best Buy too
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Seen by 5 customers so far
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GetHuman-jiggins started working on this issue
Nov 27th, 2018 11:03pm