I ordered a digital download code for Sims *: Get Famous ********** through the Cyber M...

GetHuman-jmehumph's customer service issue with Best Buy from November 2018

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The issue in GetHuman-jmehumph's own words
I ordered a digital download code for Sims *: Get Famous ********** through the Cyber Monday sale. I was sure I had logged into my account, as I received order confirmation to my email address, but the name on the greeting was my husband's, and when I log into my account to check the order, it says I didn't buy anything. *When I click through the email link, it shows that the order is processing. Yet when I log into my account, it shows no purchase history. Either way, it shows the order is still processing and has said so for ** hours. I'm just trying to figure out what I need to do in order to get my product. Thank you.
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Best Buy

Customer service issue
Reported by GetHuman-jmehumph
Nov 27th, 2018 - 9 mons ago
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GetHuman-jmehumph started working on this issue
Nov 27th, 2018 5:53pm