My HP **-g***dx Notebook had a hard drive failure. Diagnostics indicated it was on the...

GetHuman-mweslow's customer service issue with Best Buy from November 2018

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The issue in GetHuman-mweslow's own words
trying to reload windows on new drive ... My HP **-g***dx Notebook had a hard drive failure. Diagnostics indicated it was on the Recovery sector. I replaced the Samsung ST***LM*** *** gb with the same model by Seagate. My question is: how do I reload win **, I never had a hard copy of the OS. When I look at the Bios it shows win *.*. Where do I go from here? *Thanks,*Michael E. Wesolowski
I have no product code for win *.* or win **
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I have used Best Buy for a number of electronic purchases. I even pushed my HOA into purchasing our electronic devices from the Manahawkin nj store
I have an issue with Best Buy too
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Best Buy

windows OS **
Customer service issue
Reported by GetHuman-mweslow
Nov 26th, 2018 - 9 mons ago
I have an issue with Best Buy too
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GetHuman-mweslow started working on this issue
Nov 26th, 2018 10:31pm