No show on delivery*installation appointment

GetHuman-hisakol's customer service issue with Best Buy from November 2018

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The issue in GetHuman-hisakol's own words
get the order delivered ... I had a delivery appointment for yesterday, saturday in the afternoon. they sent an email for *:**pm delivery also (but only for a part of the entire order). but no one showed up. order no. BBY**-************ **my phone number is ***-***-**** (Hisako Muramatsu) I placed the order. *Nobue Tateda - the person at the delivery address. ***-***-******Please tell me when we can get the delivery.
we are waiting at the designated time.
Please let us know when we can get the dellivery.
Checked the delivery time email from best buy already.*I already called customer service and got a call back. But they only told me to chat. Didn't help with the problem.
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Best Buy

Customer service issue
Reported by GetHuman-hisakol
Nov 25th, 2018 - 10 mons ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-hisakol started working on this issue
Nov 25th, 2018 6:20pm
GetHuman-hisakol indicated the issue is not fixed yet.
Nov 25th, 2018 6:21pm