Hello, I have purchased an Iphone XS ***Gb Space Gray from Best Buy ****. I have ordere...

GetHuman-seft's customer service issue with Best Buy from November 2018

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Hello, I have purchased an Iphone XS ***Gb Space Gray from Best Buy ****. I have ordered the version Carrier Free, but the phone is somehow locked into US networks, thiat means that the phone can only be used in US on any network. I have reached with my product in Europe ( Greece ), and now my Iphone is useless. How can i fix this issue? I am very upset on this situation,BEST BUY confirmed to me that i could use my iphone in my country which was not true. *Please indicate which information do you need from the receipt ? *Purchase date ** Nov ****, *****@***.com, Pavlos Vidalis
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Best Buy

Customer service issue
Reported by GetHuman-seft
Nov 23rd, 2018 - 3 mons ago
I have an issue with Best Buy too
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Nov 23rd, 2018 1:03pm