I preordered a game previously buy using a combination of e-gift card and credit card...

GetHuman1696812's customer service issue with Best Buy from December 2018

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The issue in GetHuman1696812's own words
I preordered a game previously buy using a combination of e-gift card and credit card, but I did not update my payment information while the game was released, so my order was cancelled. Then I tried to place the order again and typed the number on the e-gift card, there was a notification showing that the number is unrecognized. I was wondering whether the refund has been back to the e-gift card? if not, how can I receive the refund of the gift card?
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Best Buy

Customer service issue
Reported by GetHuman1696812
Dec 5th, 2018 - 2 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
Similar issue to 5586 others
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GetHuman1696812 started working on this issue
Dec 5th, 2018 6:52pm