I bought a laptop on the **th of last month. I am having some major issues with it. It...

GetHuman1556328's customer service issue with Best Buy from November 2018

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The issue in GetHuman1556328's own words
I bought a laptop on the **th of last month. I am having some major issues with it. It keeps stating that my graphics card isn't up to date, yet I can't find an upgrade, and quite frequently when I go from tablet mode back to regular my keyboard becomes unresponsive until restarting. I tried giving it a full * weeks of trouble shooting to see if I could get it to work, but haven't been able to. I just got home from work and gathered my bundle and receipt so I could go to the store tomorrow to return, but noticed that it is a ** day, not a ** day return policy. I was wondering if there was any way to extend the return policy at all since this is a **** dollar investment that isn't working. ***Thank you in advance for your response,**Sarah

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Best Buy

Customer service issue
Reported by GetHuman1556328
Nov 14th, 2018 - 2 years ago
I have an issue with Best Buy too
Not resolved
Seen by 6 customers so far
Similar issue to 4002 others
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GetHuman1556328 started working on this issue
Nov 14th, 2018 5:55am

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