I canceled an order on a washing machine as there is a bigger cubic foot one on sale an...

GetHuman-beth_cle's customer service issue with Best Buy from November 2018

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The issue in GetHuman-beth_cle's own words
I canceled an order on a washing machine as there is a bigger cubic foot one on sale and I cannot use my Best Buy card for the new one as the other one is still showing on the card. How can I get this resolved so I can purchase the bigger one while on sale? The one that was canceled is under order number BBY**-************. I would like to purchase the same washer that was canceled except the * cubic foot and put on my Best Buy card in place of the one that was canceled.
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Best Buy

Customer service issue
Reported by GetHuman-beth_cle
Nov 12th, 2018 - 4 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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GetHuman-beth_cle started working on this issue
Nov 12th, 2018 1:05pm