I used an online chat agent to get a price match and place an order yesterday... they g...

GetHuman-kalenkea's customer service issue with Best Buy from November 2018

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The issue in GetHuman-kalenkea's own words
I used an online chat agent to get a price match and place an order yesterday... they got the shipping address wrong despite clearly being told it need to ship to my home in California not Texas. Upon getting the shipping notification, I reached back out to an agent who said they intercepted the package and rerouted it to the correct address. I was told I’d receive a confirmation email indicating this but I have not and the tracking info still shows it being sent to Texas an arriving on ***** when I was told it would arrive in California on *****. Can you please make sure this is corrected or I am sent a confirmation email indicating the correct address. If it goes to Texas I will never receive it as I have no idea who lives at that address any longer.

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Best Buy

Customer service issue
Reported by GetHuman-kalenkea
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3904 others
0 customers following this

Timeline

GetHuman-kalenkea started working on this issue
Nov 11th, 2018 1:19am

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