My name is Joseph Roach.******@***.com*Last Sunday some used my credit card number and...

GetHuman1529089's customer service issue with Best Buy from November 2018

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Help with my Best Buy issue

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The issue in GetHuman1529089's own words
My name is Joseph Roach.******@***.com*Last Sunday some used my credit card number and apparently set up an account in my name and used my email address all to buy a **** dollar computer.*Thankfully you guys determined it was a fraudulent attempt and reversed the charge and cancelled the order.*Since I have received several emails from *best buy. I have tried to log into my account but do not know the password the thief used and your "forgot your password option"will not allow me in. *I want this account closed , the emails to stop.* I am impressed you realized the fraudulent attempt but your customer service really *****. I have been to your website several times and not yet found a way to communicate this with best buy.

GetHuman1529089 did not yet indicate what Best Buy should do to make this right.

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Best Buy

Customer service issue
Reported by GetHuman1529089
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 3859 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman1529089 started working on this issue
Nov 9th, 2018 1:12pm
GetHuman1529089 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 5:19pm
GetHuman1529089 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 5:42pm

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