Dear Best Buy,*My online order was cancelled because you "couldn't verify my informatio...

GetHuman-lazyleec's customer service issue with Best Buy from November 2018

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The issue in GetHuman-lazyleec's own words
Dear Best Buy,*My online order was cancelled because you "couldn't verify my information". When I tried again on the phone, the order was again cancelled. Shortly thereafter, my credit card company decided that my card needed to be replaced. I suspect that this happened because Best Buy cancelled the transaction. It appears to me that Best Buy decided that my legitimate transaction was suspicious.*The inconvenience has been extensive.*I am currently planning to wait a very long time before I patronize Best Buy again. There isn't a lot you can do at this point to replace the time and effort I've had to spend on this problem (which I believe you created), but an apology would be nice.
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Best Buy

Customer service issue
Reported by GetHuman-lazyleec
Nov 9th, 2018 - 10 mons ago
I have an issue with Best Buy too
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GetHuman-lazyleec started working on this issue
Nov 9th, 2018 12:08am