I would have purchased my laptop open box on Thursday last however it wasn't not factor...

GetHuman-ahewitti's customer service issue with Best Buy from November 2018

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I would have purchased my laptop open box on Thursday last however it wasn't not factory reset and as such I am unable to create a profile and the previous owner profile is still automatically popping up. Im frustrated as when I contacted your online support they stated that I would have to pay for this which is completely wrong and absurd. This wasn't my fault the computer wasn't factory reset. He also added that I would have to pay for this service which I would not be doing.
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Best Buy

Customer service issue
Reported by GetHuman-ahewitti
Nov 4th, 2018 - a mon ago
I have an issue with Best Buy too
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Timeline
GetHuman-ahewitti started working on this issue
Nov 4th 6:33am
GetHuman-ahewitti confirmed the issue is fixed. Hooray!
Nov 5th 6:57am