ordered an otter box phone case to accompany the iPhone my brother got my Neice for her...

GetHuman-nicalar's customer service issue with Best Buy from November 2018

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The issue in GetHuman-nicalar's own words
ordered an otter box phone case to accompany the iPhone my brother got my Neice for her birthday. She was supposed to open the together, but the otter box never came and it’s been weeks! Now it looks like I didn’t get her a gift, and she has an iPhone with no case that dropped and cracked on the side. I’m so irritated! I called Best Buy multiple times and the last time they said they would ship it next day and that was * weeks ago and it still isn’t here. I called again today and Tyler was completely unhelpful and acted as though there was nothing he could do. I have worked in customer service and management long enough to know there is always something that can be done to fix the situation for a customer. Then I asked to speak to a supervisor and he put me on hold for ** minutes, just to come back and tell me that I can’t speak to one! He said another customer service person (who wasn’t a supervisor) would call me in **-** hours. How does that make since?! At this point I no longer want to shop here again and I’m going to make a Video about this on IG entitled “Reasons not to shop at Best Buy”. Clearly they don’t care about giving good service to their customers, or fixing the situation. I was looking forward to my annual Black Friday shopping at Best Buy, but I will just go to target where people actually care. I am so disappointed!
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Best Buy

Customer service issue
Reported by GetHuman-nicalar
Nov 3rd, 2018 - a mon ago
I have an issue with Best Buy too
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GetHuman-nicalar started working on this issue
Nov 3rd 7:57pm