When attempting to start up I get a screen that says enter recovery.? key for this driv...

GetHuman1480758's customer service issue with Best Buy from November 2018

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The issue in GetHuman1480758's own words
When attempting to start up I get a screen that says enter recovery.? key for this drive and another message that says there’s a issue with my battery not bing recognized. I follow their instructions to find the bit locker recovery kep and ampresented with approx. ** “keys” none of whic an be entered on the laptop as it apparently does not accept alphanumeric entries, only numbers which rules out all the keys available to me. Also, the bit locker recovery seem to be associated with my phone although it does identify my laptop (I think). ** I purchased this on ****** from Best Buy and the order * is: BBY**-************. Help me please! I’m sick as a dog and this is the last thing I want to be doing. **Thanks,*Dave Metta
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Best Buy

Customer service issue
Reported by GetHuman1480758
Nov 3rd, 2018 - a mon ago
I have an issue with Best Buy too
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