When attempting to start up I get a screen that says enter recovery.? key for this driv...

GetHuman1480758's customer service issue with Best Buy from November 2018

2 views
 | 
3717 similar
 | 
0 following
Help with my Best Buy issue
Try having Best Buy call you again?
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1480758's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1480758 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1480758's own words
When attempting to start up I get a screen that says enter recovery.? key for this drive and another message that says there’s a issue with my battery not bing recognized. I follow their instructions to find the bit locker recovery kep and ampresented with approx. ** “keys” none of whic an be entered on the laptop as it apparently does not accept alphanumeric entries, only numbers which rules out all the keys available to me. Also, the bit locker recovery seem to be associated with my phone although it does identify my laptop (I think). ** I purchased this on ****** from Best Buy and the order * is: BBY**-************. Help me please! I’m sick as a dog and this is the last thing I want to be doing. **Thanks,*Dave Metta
GetHuman1480758 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1480758 fixed the problem
We are waiting for GetHuman1480758 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman1480758 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1480758
Nov 3rd, 2018 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 3717 others
0 customers following this
Follow this issue to see how it gets fixed