I purchased an Acer Chrome Spin ** a little over * month ago. To date, I cannot get it...

GetHuman-jennieng's customer service issue with Best Buy from November 2018

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The issue in GetHuman-jennieng's own words
I purchased an Acer Chrome Spin ** a little over * month ago. To date, I cannot get it up and running. I don't think there is anything mechanically wrong with the machine....I just do NOT understand it , or the language relating to it. I can put in my Google email address, and it asks for a password...nothing I put in is accepted. I'm very very frustrated and would like to know is it too late to return it for another model ? I just cannot work with this one. I'm ** yr old, not a computer guru, and extremely sorry I purchased this one.
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Customer service issue
Reported by GetHuman-jennieng
Nov 3rd, 2018 - a mon ago
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GetHuman-jennieng started working on this issue
Nov 3rd 5:25am