Good Evening,* *I was at the Best Buy in College Park Md. store * **** on Sunday, Octo...
GetHuman-kvhiggin's customer service issue with Best Buy from November 2018
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The issue in GetHuman-kvhiggin's own words
Purchase merchandise. ... Good Evening,* *I was at the Best Buy in College Park Md. store * **** on Sunday, October **, **** around **:** AM. My husband and I were only purchasing a few items. As we proceeded to the check out line the one for customers who were just making purchases was closed. The only cashier at the time was the Technical Support register and customers started complaining because of the long line. There was one gentleman in particular being extremely loud and boisterous about the long line especially since there were several Sale Associates on the floor and only one person checking Customers out. After standing in line for about ** min. they decided to defer people to check out at the Computer counter. The Gentleman who had been complaining before was still complaining and very loud with attitude about having to wait so long to check out. As my Husband and I approached Carl Smith, the Lead Sales Associate he had a lot of attitude towards us. *Because I'm a Baltimore City Teacher I try to save whenever I can. I'm a Shop Kick user and the directions said to show the Sales Associate the app., prior to the sales transaction. When I did so, Charles snapped at me and said "you need to wait until I get to that part". His tone was very nasty and condescending. I do not appreciate being treated that way especially when I'm giving your company my hard earned money. I buy a lot of supplies for my classroom and I'm not reimbursed for anything. *When I said something to another Sales Associate about his attitude he said "I don't know why he's still employed here". He receives numerous complaints about his attitude. *Because I am a person who believes in protocol, I contacted the GM immediately upon leaving the store. I have yet to hear from the GM.*So here we are, now I'm bringing it to your attention because I felt highly disrespected. Just because the customer in front of me gave him the blues, that does not give him the right to treat me as if I did something to him. *We will not go back to that store and will recommend to others not to go to that location. *I'm a very Professional individual who would not stoop to his non-professional level to tell him about his self although I had to walk away not to do so. The fact that he's leads a team makes it worse. As a previous Senior Program Director for the YMCA, I know the best way to lead your team is by example. If your co-workers are telling the customers that they are not surprised that I have a complaint because Carl is the worse employee, that's not saying much for your organizations pick to lead your stores.*My hundreds of dollars that I spend each year may not mean much to you but I'm sure multiple customers not coming to your store will add up. *I'm very practical but will not allow the likes of Carl Smith to disrespect or treat me as if I'm beneath him. He may feel that way but as a Sales Associate he better not show it. **Carl needs additional Customer Service training and Anger Management Counseling. The next person he treats that way may not be as nice as I was and hurt him and other customers around him. *Just food for thought.**Thank you for taking the time to read this email and have a wonderful weekend,**Sincerely,**Kathryn Higgins
Although you have one customer that is not as pleasant as you may want them to be, you do not take it out on the next customer. Customers get very upset when they see several Sales Associates doing nothing and only one person is checking out.Plus a long line is forming.
Retrain, anger management courses or fire this employee.
My husband and I spend a lot of money at Best Buy. I normally buy my copiers, ink, electronics etc. from Best Buy. There are other companies I could go to locally but in the past I've received great Customer Service. I use to recommend Best Buy to my colleagues and Parents but now I don't know based on the lack of response from the GM, poor customer service and I guess I'll see how the company handles these issues.
Contacted GM and no response. I believe in protocol. Obviously your GM did not respect my choice to speak to him first.
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How GetHuman-kvhiggin fixed the problem
I gave you * suggestions of what you needed to do with Carl Smith. Retrain, anger management or Fire.
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