Good Morning. I ordered a compact refrigerator on Oct ** (order *BBY**-************) an...

GetHuman-bwmarks's customer service issue with Best Buy from November 2018

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The issue in GetHuman-bwmarks's own words
Good Morning. I ordered a compact refrigerator on Oct ** (order *BBY**-************) and it arrived yesterday, damaged in shipping *I assume. I contacted your customer service rep as soon as I unboxed it. They have sent another refrigerator due to arrive on Nov * - thank you for that.**How do I pack up the damaged refrigerator for shipping? The box was cut off from the appliance and the appliance is full of shattered glass from the shelving. I did take photos of the damage yesterday so I can send them if you like. Please don't ask me to take the item to the nearest store which is an hour or more drive away one way. **I apologize for contacting you by E mail, but when I called this morning, I was transferred * time, that's right * times and never got an answer but at least I got a return shipping label (*Z*****R**********), the rep said I would not be charged for return shipping, hopefully he is correct.**Anyway, let me know what you want me to do as far as preparing the refrigerator to be shipped and I'll do my best**thanks**Brian Marks
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Best Buy

Customer service issue
Reported by GetHuman-bwmarks
Nov 1st, 2018 - 2 mons ago
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Nov 1st 5:15pm