Today I went into your Fair Lakes Fairfax VA store to purchase a Ring Video door bell...

GetHuman-samguy's customer service issue with Best Buy from October 2018

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The issue in GetHuman-samguy's own words
Today I went into your Fair Lakes Fairfax VA store to purchase a Ring Video door bell. A older representative walked up and asked if I had any questions. I explained what I wanted even, told him I did all the electrical work in my family: (I am a black female with a IT background). The gentleman spoke to me like I was an illiterate and suggested if I had a younger person work with me I might be able to install the door bell with assistance. I shop at our store for most of my electronics, including cell phone upgrades and am currently working with Alex Pardo (Magnolia section) to upgrade my theatre system that I purchased from you several years ago.sman I was so turned off by my interaction with this employee I left the store and purchased the Ring Video door bell from Amazon. Not sure if the employee did not think I had the skill and expertise to install the door bell because I am Black or female, but he definitely turned me off and lost a electronics sale for your store. *BTW I love your store and have purchase from this location over ** years. Just wanted to share my experience.

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Best Buy

Customer service issue
Reported by GetHuman-samguy
Oct 30th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3635 others
0 customers following this
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GetHuman-samguy started working on this issue
Oct 30th, 2018 11:17pm

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