Unfortunately my trip was not the best. I preordered a game a month or so in advance wh...

GetHuman1365169's customer service issue with Best Buy from October 2018

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The issue in GetHuman1365169's own words
Unfortunately my trip was not the best. I preordered a game a month or so in advance when I was there an bought my ps* an few other games. I spent alot of money... I was told my pre-order would be there ready for pick up the day it comes out I go to the store to pick up my game... For some reason after I gave my name they couldnt find anything...they check my number nothing finally they use my email an see my entire purchase an see my pre-order purchase. I have been waiting for probably about ** minutes by this time.... She goes to look for my game & cant find it. After about ** minutes of me waiting at the pickup line and the employees talking amongst each other the girl comes to me an tells me that noone pulled my order for some reason it was overlooked I guess im not sure what the reason was... THANKFULLY my game was still in stock on the shelf ...had it been sold out I am not quite sure of the outcome that would have been. I will say this, I do appreciate the girls that helped track down my order. I do NOT appreciate going into the store for my PRE-ORDER of which we know was not cheap an had fee to have to wait atleast ** minutes an keep my fingers crossed that there was one left! I understand we are all human and mistakes are made but this trip was a bit aggravating for me. I am a bit hesitant to pre-order now...
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Best Buy

Customer service issue
Reported by GetHuman1365169
Oct 17th, 2018 - a mon ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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GetHuman1365169 started working on this issue
Oct 17th 6:39pm