Having major problems with in home repair. Scheduled appointment. Took off work and now...

GetHuman-ajdr's customer service issue with Best Buy from October 2018

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The issue in GetHuman-ajdr's own words
Having major problems with in home repair. Scheduled appointment. Took off work and now told there should not have been appt scheduled. Outside contractor will be doing repair but no one told me. Now wait until at least next week and the contractor can’t tell me when they will come waiting for part even though Geek squad Implied part was ordered. Am I really the only person who has scheduled an in home large TV repair in this world?! I took off work today, waited, called Best Buy when the repairman did not show and was told he was “just running late” so I continued to wait. Only to find out that I was waiting for no reason!! No one was coming. Then the private contractor asked if someone would be home to help since the tv is large and mounted on the wall!!!!! Are the kidding? I’m a ** year old woman with a sprained arm and I am supposed to help with this?! Shouldn’t the repairman have * people for large appliances?! Best Buy tells me they the request states two repairmen but of course BEST BUYS GEEK SQUAD IS NOT DOING THE WORK. The is?obsene!!!
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Best Buy

Customer service issue
Reported by GetHuman-ajdr
Oct 12th, 2018 - 6d ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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Timeline
GetHuman-ajdr started working on this issue
Oct 12th 2:30pm
GetHuman-ajdr shared this issue with friends on Facebook
Oct 12th 2:34pm