Today, Thursday October **, ****, at **am, my family and I came to into your location i...
GetHuman-minesbet's customer service issue with Best Buy from October 2018
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The issue in GetHuman-minesbet's own words
Today, Thursday October **, ****, at **am, my family and I came to into your location in Bristol, VA. We had been online and decided to go with your store vs. a competitor, or even online website in buying a tablet for someone in our family. We were wanting to purchase an Amazon Fire *" **GB tablet with a pink case. We were greeted quickly by one of your associates. He seemed very friendly, at first, and knowledgeable. We asked if he could get this certain one for us to purchase. He went and checked and came back and,informed us the only one in stock was the one with the blue case and when we asked about ordering it, he said it had been discontinued because they were upgrading to the **" version. Which, sadly, was $** more. The store did have in stock a *" version, but only **GB. We were tempted to get the smaller tablet, and just purchase a memory card. I know my mother in law was dead set on the pink case tablet. The associate tried telling us that another tablet would be just as effective and,to what we wanted. (But of course, at a higher price-- this is a gift for an * yr old,mainly to watch YouTube videos). We asked the associate about ordering another case, and he told us it would cost another $**. I walked away for a moment and checked on Amazon.com and in a matter of seconds had the exact size and,color tablet in my cart,ready to order, AND would have it by the weekend. When I told my mother in law that it was her decision, but that I could order it no problem, the associate stepped in,and,quickly said,"Let me see what I can do" and within seconds,returned telling us the store did in fact have the tablet we wanted in stock, but that the one we were looking at was a "**** edition" and the one he could get us was a "**** edition" Same price, same size screen, same color, same GB. *As far as customer service is concerned, why didn't he just from the start, tell us about the one that WAS in stock instead of trying to upgrade us to something we clearly didn't want. I understand, they work on commision basis, but, he came close to losing the sale completely when I mentioned I would just order it online. To make matters even worse, he layed the tablet at the register and left. No problem. We could've still been shopping around, but we quickly came to the check out and were taken care of by another associate. At this point, our original salesman came up, rang up another customer. Never once telling us thank you or goodbye. **I'm a manager at a local store, myself. You take care of the customer,from start to finish, when it comes to sales. That was a bad example of customer service from an employee working for known company with the name "BEST" Buy.
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