I wish to talk to the head of Customer Service. I don't want any "Gate-Keepers" wasting...

GetHuman1193349's customer service issue with Best Buy from September 2018

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The issue in GetHuman1193349's own words
I wish to talk to the head of Customer Service. I don't want any "Gate-Keepers" wasting any more of my time. *Several weeks ago, at the Novi, MI store, I returned a *nd pair of Bose In-Ear QC** headphones, worth nearly $***, including the * yr service plan. *Both pairs fell apart and were returned within Bose's one yr warranty. At the second Bose return, I was was given a $*** in-store card as a credit when I bought the Sony ****X or MX. *I purchased the Sony ****X in ear wireless buds. There were multiple things wrong with them. *So I returned the Sony In-ear wireless earbuds within ** days & I can't remember which store I purchased them from The Novi store, * Mile & Haggerty or the West Bloomfield store on Orchard Lake Rd.*However, when I returned the Sony product, I was given a *nd in-store card and I assumed it was for the balance of my original amount I paid for those Bose in-ear buds, w* noise canceling feature which I must have.**I also tried the Bose Noise-Masking Sleepbuds, from the W. Bloomfield store, bc I thought they could be used during the day. The staff I had waiting on me couldn't answer enough of my questions so I would have avoid making an unnecessary purchase.* They don't work for music or taking calls. If I had known this I wouldn't have bothered since I need it primarily for music & calls.*When I tried to order * replacement sets of ear buds today, online, to be delivered directly to my home, my in-store cards were only $*** & $***, nowheres near the $*** I paid for the original Bose earbuds, including the * year service plans I purchased for my Bose & Sony products.**. The stores are too busy to go to bc of the iPhone stuff you have going on.**** I'm handicapped, cannot drive, cannot stand in long lines, etc.*****. The store told me they were transferring me to corporate, bc they take care of those kind of things.* But, instead, he transferred me to the online ordering *.* I could not understand "John's" heavily accented English, at all.**. I asked John to get me a Supervisor, and he had the temerity to tell me that the Supervisors "were not taking calls". **. Finally, I asked him to get me the Corporate Office phone number, and transfer me. *He kept repeating that I needed to talk to the store manager. I cannot get through to the store manager, after * tries.*I finally had to hang up on him bc we were not getting anywhere. *Thus, I spent several hours today totally wasting my valuable time. My time is worth money, too!*I purchased the Sony ****X and the Bose Sleepbuds at two separate Best Buy stores.*I need Corporate to take care of this.*I tried to use your Get-Human tool to get a call back, but it's been more than the ** minutes I was promised. I've tried twice with no luck.*Pls help me fix this bc Best Buy has over $**** of my money.*Pls call me at your earliest convenience. *Cheryl HayesGassen ****-***-****
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Best Buy

Customer service issue
Reported by GetHuman1193349
Sep 24th, 2018 - 4 mons ago
I have an issue with Best Buy too
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GetHuman1193349 started working on this issue
Sep 24th, 2018 9:34pm