I wish to talk to the head of Customer Service. I don't want any "Gate-Keepers" wasting...

GetHuman1193349's customer service issue with Best Buy from September 2018

2 views
 | 
2878 similar
 | 
0 following
Help with my Best Buy issue
First: share to improve GetHuman1193349's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1193349 to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1193349's own words
I wish to talk to the head of Customer Service. I don't want any "Gate-Keepers" wasting any more of my time. *Several weeks ago, at the Novi, MI store, I returned a *nd pair of Bose In-Ear QC** headphones, worth nearly $***, including the * yr service plan. *Both pairs fell apart and were returned within Bose's one yr warranty. At the second Bose return, I was was given a $*** in-store card as a credit when I bought the Sony ****X or MX. *I purchased the Sony ****X in ear wireless buds. There were multiple things wrong with them. *So I returned the Sony In-ear wireless earbuds within ** days & I can't remember which store I purchased them from The Novi store, * Mile & Haggerty or the West Bloomfield store on Orchard Lake Rd.*However, when I returned the Sony product, I was given a *nd in-store card and I assumed it was for the balance of my original amount I paid for those Bose in-ear buds, w* noise canceling feature which I must have.**I also tried the Bose Noise-Masking Sleepbuds, from the W. Bloomfield store, bc I thought they could be used during the day. The staff I had waiting on me couldn't answer enough of my questions so I would have avoid making an unnecessary purchase.* They don't work for music or taking calls. If I had known this I wouldn't have bothered since I need it primarily for music & calls.*When I tried to order * replacement sets of ear buds today, online, to be delivered directly to my home, my in-store cards were only $*** & $***, nowheres near the $*** I paid for the original Bose earbuds, including the * year service plans I purchased for my Bose & Sony products.**. The stores are too busy to go to bc of the iPhone stuff you have going on.**** I'm handicapped, cannot drive, cannot stand in long lines, etc.*****. The store told me they were transferring me to corporate, bc they take care of those kind of things.* But, instead, he transferred me to the online ordering *.* I could not understand "John's" heavily accented English, at all.**. I asked John to get me a Supervisor, and he had the temerity to tell me that the Supervisors "were not taking calls". **. Finally, I asked him to get me the Corporate Office phone number, and transfer me. *He kept repeating that I needed to talk to the store manager. I cannot get through to the store manager, after * tries.*I finally had to hang up on him bc we were not getting anywhere. *Thus, I spent several hours today totally wasting my valuable time. My time is worth money, too!*I purchased the Sony ****X and the Bose Sleepbuds at two separate Best Buy stores.*I need Corporate to take care of this.*I tried to use your Get-Human tool to get a call back, but it's been more than the ** minutes I was promised. I've tried twice with no luck.*Pls help me fix this bc Best Buy has over $**** of my money.*Pls call me at your earliest convenience. *Cheryl HayesGassen ****-***-****
GetHuman1193349 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1193349 fixed the problem
We are waiting for GetHuman1193349 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman1193349 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1193349
Sep 24th, 2018 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 2878 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman1193349 started working on this issue
Sep 24th 9:34pm