I ordered Apple Watch series * on the **nd of September because the website said I coul...

GetHuman-calback's customer service issue with Best Buy from October 2018

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The issue in GetHuman-calback's own words
I ordered Apple Watch series * on the **nd of September because the website said I could pick it up in store by the **th. Now usually with past experience I’ve seen that Best Buy has given me an expected pick up time that was way later than the only actual time to come get it so I will start it off optimistic is this the **th came and went and I received an email from Best Buy informing me that there had been a delay that most delays are resolved within seven days but that the order would be kept open until October **. Another week came and went and finally I noticed on the website that I could order the same product that I had already ordered “today“ and I would receive it by Wednesday, ** October if I had it shipped to my house… So I called Best Buy customer service and have them change the shipping preference to ship to my house, and the customer service representative “Christine“ said that according to the website I would receive the package that I ordered on the **th… That Best Buy would overnight the package to me because of the inconvenience. On the ninth I received an email from Best Buy informing me that there had been yet another delay and that now we are going to keep the order open until November * but we didn’t know when it was going to ship… So I called Best Buy customer service the third time and spoke to I would receive the package that I ordered on the **th… That Best Buy would overnight the package to me because of the inconvenience. On the ninth I received an email from Best Buy informing me that there had been yet another delay and that now we are going to keep the order open until November * but we didn’t know when it was going to ship… So I called Best Buy customer service the third time and spoke to Vincent- he told me that since it was due to arrive on the **th even though there was no tracking information and there was no evidence that Heather left the warehouse that I should wait for the **th to pass before he would be willing to do anything to resolve the situation… Today is the **th I have received no email from Best Buy informing me that the package has shipped or the tracking information and if I go to the website right now it tells me that the earliest I could get it if I were to order it today would be Saturday if I were to choose next day delivery… when I spoke to Vincent last night he informed me that if it didn’t arrive today he would be happy to supply me with compensation truthfully the conversation that I would like is that the product that I ordered almost * weeks ago be delivered to me tomorrow from whatever store it is in stock… I can see three within *** miles where it exists… Please have one of those stores send me the product that I ordered so that I can receive it in the most timely manner* Something that has mysteriously been unable to happen up to this point. I don’t enjoy being misled or flat out lied to and I especially don’t like when customers are told they just “have to be patient” as I was told by a girl at the store that I originally was going to pick up from. Having worked in customer service for ** years I’m familiar with things that happen outside of the stores control. But I can see that the product is in stock so why are we dragging our feet in getting the product out the door to the customer who is paying almost $*** for it?
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Best Buy

Customer service issue
Reported by GetHuman-calback
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 3206 others
0 customers following this
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GetHuman-calback started working on this issue
Oct 10th, 2018 7:32pm
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Oct 10th, 2018 7:32pm

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