Hello. I had a pretty bad experience with my Best Buy online order and pickup.**Yesterd...

GetHuman1172964's customer service issue with Best Buy from September 2018

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The issue in GetHuman1172964's own words
Hello. I had a pretty bad experience with my Best Buy online order and pickup.**Yesterday evening I ordered a Yamaha receiver listed as Open Box - Excellent. (order *BBY**-************)**I let me work know I'd be in a little late because I was going to go by Best Buy to pick up my order this morning shortly after the store opened. **I receive my order at the store and it has no box, no manual, no radio antennae and no YPAO microphone. The manager attempted to find a spare YPAO microphone but was unsuccessful. He told me there was nothing he could do and my only option was to cancel my order. **While in the store I did a quick search online and found an identical item nearby at another Best Buy. I decided that since I was already late for work and I really wanted to get this receiver to go ahead and order it. I ordered the item (order BBY**-************) and headed over to the Gresham Best Buy. Again - the item had no box and this time was missing the power cord. It also had some small scratches on the item (which from what I understand would've put this item squarely in the 'Satisfactory' category - making it over $** cheaper). **This time they were able to dig up a missing accessory that would work. I then pointed out the scratches on the item. They told me that there was nothing they could do about it. My only option was to cancel the order and then attempt to re-buy the device. I asked how much it would be and they weren't able to give me an answer. After driving all over East Portland and spending hours of my time I simply had to cave and buy the item. I didn't want my entire trip all over town to be wasted and for me to go home empty handed.**I feel like the managers should be empowered to make a situation right. If they were being completely honest then this is a failure by Best Buy on multiple levels. Both items were clearly listed and described inaccurately. And when I pointed this out, after investing much of my time, management was unable to rectify the situation. So now I have an item that I purchased from Best Buy that was listed and sold inaccurately. Yes - I could've refused again to pick up the item but what a huge pain in the rear to go through all of that and come home empty handed. Ultimately it seems I do have an item that will work as described. I do however feel that Best Buy did a pretty terrible job of giving their customer a good experience. I feel like I got a little ripped off. The discount was significant but not for what I received. It is a discontinued item that can be found brand new on sale for about what I paid. **I feel like the fair thing for Best Buy would be to refund me the difference between this item in in Exellent and Satisfactory condition. I paid ***.** for the item. It is listed in Satisfactory condition at ***.**. The different is $**. Not a huge sum of money but I believe it's the right thing to do. **Thanks for reading.**H
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Best Buy

Customer service issue
Reported by GetHuman1172964
Sep 20th, 2018 - 6 mons ago
I have an issue with Best Buy too
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Timeline
GetHuman1172964 started working on this issue
Sep 20th, 2018 8:56pm