It has taken me about a half hour on two phone calls to get the delivery and installati...

GetHuman1046426's customer service issue with Best Buy from August 2018

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The issue in GetHuman1046426's own words
Get it delivered and installed. ... It has taken me about a half hour on two phone calls to get the delivery and installation rescheduled for an over the range microwave. Further, I was asked for name, address, and phone number a total of six times on two calls. Finally, the reschedule was sent by text for Saturday, September *, from ** to *, but in another message it's from ** to *. I'll be here all day, just hoping I don't have to provide name, address, and phone number again.
How hard and how much time it takes to deal with the people on the phone. Plus, the service date was changed and a few hours later I received a text advising me I needed to reschedule - again. I called and was told to ignore the text.
Ditch the recorded messages and answer the phone with a human being.
Years.
If the microwave isn't installed with the current appointment, I'm cancelling the order and going elsewhere.
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Best Buy

Over range microwave
Customer service issue
Reported by GetHuman1046426
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 2233 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman1046426 started working on this issue
Aug 28th, 2018 2:30pm
GetHuman1046426 indicated the issue is not fixed yet.
Aug 28th, 2018 5:42pm
GetHuman1046426 indicated the issue is not fixed yet.
Aug 28th, 2018 5:45pm

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