I purchased a pair of wireless earphones and when they stopped working after a couple o...
GetHuman-judibagn's customer service issue with Best Buy from August 2018
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Just get some kind of reply, which I did not ... I purchased a pair of wireless earphones and when they stopped working after a couple of months, I purchased another pair, this time with a warranty for replacement, just in case. Well,* months later they no longer worked, but I figured i would just be able to go in to get them replaced, which is why I purchased the plan to begin with. I had some rewards to use towards that purchase, so it hadn't originally cost much. When asking to get replacement today at the store I was told that the item was no longer carried. I thought it would be fair to provide me with any wireless earphone, I didn't care about the brand, but I assumed I could get a replacement without having to pay extra money, but that was not the case. The lease expensive brand was $**, which was only about $* more for me to pay, so that's not my main complaint (plus for some reason I was not able to purchase a warranty for these, and I'm not overly optimistic about them lasting all that long). Anyway, I just wanted to let you know that I think the policy is unfair and I would definitely think twice about this before buying a more expensive item, in case I was forced to pay hundreds more for "free replacement". I don't think it should be the amount of the item, I think that free replacement should be free, and if best buy decides to not carry the item (it was only * months later, not years by the way), then I think Best Buy should still honor a "free replacement" for free. I know, not a big deal in the scheme of things :**Also (and I already shared this with a store supervisor) I was treated very well by the customer service person behind counter, but was treated extremely rudely by two other emloyees when I asked "can I just ask a very quick question" ( couldn't find the earphones). Two employees had been speaking to each other and one of them, after i said "excuse me" twice, turned to me and said "wait!". I waited, one walked away and the one who had told me to wait, just picked up the phone, continuing to ignore me. If I was there for a purchase, I would have walked right out of the store at that time...glad that didn't happen when my husband purchased big screen TV! Think your staff might need more training is my point with that one, though most of staff was helpful and friendly. thank you for your time.
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