I purchased a Samsung TV and upon open it the TV was damaged.**I brought the TV to your...

GetHuman1042912's customer service issue with Best Buy from August 2018

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The issue in GetHuman1042912's own words
I purchased a Samsung TV and upon open it the TV was damaged.**I brought the TV to your Eden prairie store and the manager told me it was my fault and Best Buy will not exchange it.**I can’t even explain the frustration I have. When I buy an expensive electronic I expect the item to not be broken. Also I was accused of fault by the Best Buy staff.**There is no way for you staff to know who was at fault. This item could have been dropped over the thousands of miles traveled to get into your store.***I am in total disbelief. I used to be a regular customer but after my experi nice today I would rather shop elsewhere.
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Best Buy

Customer service issue
Reported by GetHuman1042912
Aug 27th, 2018 - 3 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1042912 started working on this issue
Aug 27th 6:35pm