I was harassed by five different employees when returning a **.** dollar flip phone. I...

GetHuman-escue's customer service issue with Best Buy from August 2018

Help with my Best Buy issue
The issue in GetHuman-escue's own words
I was harassed by five different employees when returning a **.** dollar flip phone. I had the bank printout with the transaction with the date and amount I was owed. I was informed that a supervisor who was *' *'' and *** would help me. He proceeded to pass me off to four different gentleman who wasted my time because they could not find the transaction on their machine. Would that be my problem or the the machine or the operators. I am yet to receive my refund because the real boss stated I guess computers get the weekends off in WV. I am beyond upset with the way I was treated at the South Charleston WV store on US ***. I have purchase many items from best buy and will never step foot in that place again Guy Escue. I am ** years old and handicapped and was what I would state as harassment by your employees who might need some training in customer Service. I do not like games by any persons I deal with especially when I spend MY money.

GetHuman-escue did not yet indicate what Best Buy should do to make this right.

How GetHuman-escue fixed the problem
Write up all employee's involved and have a meeting and waste your time. Treat all customers with respect and do not assume they are a dumb-*** old man.
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Best Buy

Customer service issue
Reported by GetHuman-escue
Aug 27th, 2018 - 3 years ago
Fixed
GetHuman-escue shared how to fix
Seen by 5 customers so far
Similar issue to 2193 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-escue started working on this issue
Aug 27th, 2018 1:24am
GetHuman-escue indicated the issue is not fixed yet.
Aug 27th, 2018 3:30am
GetHuman-escue confirmed the issue is fixed. Hooray!
Aug 27th, 2018 12:47pm

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