I bought a router that everytime it gets disconnected from the internet I have to spend...

GetHuman-tarynhel's customer service issue with Best Buy from August 2018

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The issue in GetHuman-tarynhel's own words
I bought a router that everytime it gets disconnected from the internet I have to spend * hours with the Netgear tech support team essentially factory resetting the router and I want to exchange it for the same model just a different one because there's something wrong with this router I bought the router on July **st it is currently August **th it hasn't even been a full month and this is the third time I've had to try to fix this thing.
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Best Buy

Customer service issue
Reported by GetHuman-tarynhel
Aug 26th, 2018 - 4 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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GetHuman-tarynhel started working on this issue
Aug 26th 4:30am