Yesterday when picking up my unlocked note * preorder, I was told I could not trade in...

GetHuman-marxjona's customer service issue with Best Buy from August 2018

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Yesterday when picking up my unlocked note * preorder, I was told I could not trade in my perfectly functioning and good condition ATT s**. I wanted my phone, so I just picked it up anyway. I think that I was denied the advertised trade in offer simply because the employee was busy and wanted to brush me off. I would like the trade in offer to be honored. I have all of my receipts and the S** remains in my possession.
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Customer service issue
Reported by GetHuman-marxjona
Aug 25th, 2018 - 4 mons ago
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Timeline
GetHuman-marxjona started working on this issue
Aug 25th 8:32pm
GetHuman-marxjona confirmed the issue is fixed. Hooray!
Aug 28th 9:33pm
GetHuman-marxjona confirmed the issue is fixed. Hooray!
Aug 29th 12:54am