On Aug. **, **** at **:**PM I purchased a Digital software program, Family Tree Heritag...

GetHuman-monkieff's customer service issue with Best Buy from August 2018

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The issue in GetHuman-monkieff's own words
On Aug. **, **** at **:**PM I purchased a Digital software program, Family Tree Heritage Order Date: ********** ORDER * BBYTX-************ . I downloaded the and then yesterday, the **th, I tried to install the program. When trying to do the installation it told me the file was corrupt. I downloaded it again, here again it told me the file was corrupt. I did a screen shot of this image showing that the file will not load due to corruption or bad installation media. I have downloaded other programs and had no problem with them loading correctly. Therefore I feel the Family Tree Heritage program must be a bad digital program. I would appreciate a full refund and I will purchase a hard copy of the program. If you need the screen shot of the installation error information I can gladly send it. It would have been nice if I could have just sent the attachment with this email. I have deleted both bad*corrupted downloads from my computer.. I greatly appreciate your timely response to this problem. Regards, Linda Kieffer
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Best Buy

Customer service issue
Reported by GetHuman-monkieff
Aug 13th, 2018 - a yr ago
I have an issue with Best Buy too
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Seen by 17 customers so far
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Items needed
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Email address on the order
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Timeline
GetHuman-monkieff started working on this issue
Aug 13th, 2018 6:32pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 13th, 2018 8:12pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 13th, 2018 8:16pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 14th, 2018 8:48pm
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Aug 14th, 2018 9:06pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 15th, 2018 4:25pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 15th, 2018 4:25pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 15th, 2018 4:27pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 15th, 2018 4:27pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 15th, 2018 4:27pm
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 18th, 2018 1:22am
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 18th, 2018 1:22am
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 21st, 2018 2:56am
GetHuman-monkieff indicated the issue is not fixed yet.
Aug 21st, 2018 2:56am