I purchased an Epson scanner from Best Buy, model workforce WF-****. I purchased the tw...

GetHuman981236's customer service issue with Best Buy from August 2018

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The issue in GetHuman981236's own words
I purchased an Epson scanner from Best Buy, model workforce WF-****. I purchased the two-year protection plan with the scanner. The two-year protection plan entitles me to upgrade to a better unit at any point during the two years. I would like to use the upgrade plan today. I want to purchase a better device through the Best Buy website. I want to pick up the device in the store tomorrow. I need help making that purchase, through the website, using the upgrade feature of the two-year protection plan.
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Best Buy

Customer service issue
Reported by GetHuman981236
Aug 12th, 2018 - 7 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 6 customers so far
Similar issue to 1835 others
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman981236 started working on this issue
Aug 12th, 2018 1:52am