I bought my mothet a TV as a surprise but she wants to return it. When the TV was bough...

GetHuman973477's customer service issue with Best Buy from August 2018

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The issue in GetHuman973477's own words
I bought my mothet a TV as a surprise but she wants to return it. When the TV was bought, my friend used his best buy credit card to buy it, not me. My mother lives over * hours away from me. I have * questions. When I use the merchandise return form, do I put the person's name who bought it or the person's name who received it as the name and is there any possible way they can pick it up from the house it was sent to?
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Best Buy

Customer service issue
Reported by GetHuman973477
Aug 9th, 2018 - a yr ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 1765 others
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GetHuman973477 started working on this issue
Aug 9th, 2018 11:48pm