Escalation of order

GetHuman-candysp's customer service issue with Best Buy from August 2018

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The issue in GetHuman-candysp's own words
Update receipts ... I was contacted by a customer care service and upon conversation my request was that I needed best buy to cover for the warranty for * years that I pay for and instead of me paying for it best buy would honored and to my understanding that is what the customer service representative told me he said " you requested to be compensated for the haul away and the * year warranty" and I said yes and then he said " I can do that for you and this would appear as a payment in your credit card" and to my understanding best buy is honoring that request I made for not only all the damages but also for all the hustle of having to have lost * days of work waiting for a delivery and a haul away that dos not happend the days they were supposed to and and the delivery people being late the first * times for an hour on the timeframes they gave and now that a checked. My receipt your customer representative just did a refund of both things the haul away and the * year warranty which is not what I requested, like I said I want best buy to honor the * year warranty for the refrigerator at no cost to me so it should be included in the receipt and also need a geek squad because something from the bottom freezer fell off as soon as I opened so I wasnt even able to put my frozen items and had * non working fridges in my house sitting on the living room and all my food got spoiled so I would ask you kindly to resolve this problem! Not only that I wasnt even asked about the scratch on the floor which now I am planning on getting an estimate for. Thank you I hope to hear from you as soon as possible
Deceiving phone call from representative
I want my * year warranty to be honored by best buy
I made a purchase of over ****$ dollars
I have being on the phone for over * days and waiting
I have an issue with Best Buy too
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Best Buy

Appliances
Customer service issue
Reported by GetHuman-candysp
Aug 2nd, 2018 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 1539 others
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Timeline
GetHuman-candysp started working on this issue
Aug 2nd, 2018 7:23am