On My ** I bought a MacBook air as a gift to my son and theOffice Home & Student...

GetHuman920821's customer service issue with Best Buy from July 2018

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The issue in GetHuman920821's own words
On My ** I bought a MacBook air as a gift to my son and theOffice Home & Student ****. I was approved a BB Credit Card and pay monthly. My son couldn't install the program and I went to to store, talk to the Manager and the he said they sold me wrongly the program. They sold me a windows program for the Mac. I didn't notice that neither my son. I was son sure they sold me the correct program. Then he told me he couldn't do anything because we use the code (although it is useless for the mac). I went to Microsoft and bought the right program for Mac and pay $***.**. I am very disappointed because I had to pay for the program Best Buy sold me wrongly and also paid again for a correct program.
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Best Buy

Customer service issue
Reported by GetHuman920821
Jul 26th, 2018 - 10 mons ago
I have an issue with Best Buy too
Fixed
Seen by 8 customers so far
Similar issue to 1416 others
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman920821 started working on this issue
Jul 26th, 2018 11:05pm
GetHuman920821 indicated the issue is not fixed yet.
Jul 27th, 2018 9:36pm
GetHuman920821 indicated the issue is not fixed yet.
Jul 27th, 2018 9:37pm
GetHuman920821 indicated the issue is not fixed yet.
Jul 27th, 2018 9:37pm
GetHuman920821 indicated the issue is not fixed yet.
Jul 27th, 2018 9:38pm
GetHuman920821 indicated the issue is not fixed yet.
Jul 27th, 2018 9:38pm