Hello,** I am unfortunately emailing to inform you that I purchased a stereo and ha...

GetHuman-belmontn's customer service issue with Best Buy from July 2018

Help with my Best Buy issue
The issue in GetHuman-belmontn's own words
Hello,** I am unfortunately emailing to inform you that I purchased a stereo and had it installed at the local Best Buy and it died in less than a month. When I brought it back to return it with the box and receipt I received nothing but push back even though it wasn't even a month old. I don't think anybody considers it acceptable to have product that cost $*** or more die in less than a month. **The store did not have any of my model in stock to offer as a replacement. I went in on Saturday at **:**a as I was in the understanding we scheduled to have it reinstalled that day. Much to my surprise the installer was being quite rude and telling me that it is scheduled for Sunday not Saturday. *He then proceeded to tell me he didn't even know if my stereo was there, to which I replied it was because I received a confirmation email. **Whether or not it was scheduled for the wrong day or not is no excuse to be extremely rude to me especially after spending so much money. **The supposed appointment is set for today at **:**a possibly, and honestly I'm afraid that I'm going to be harassed to the point where I would need to call the police for my protection.*This is very unfortunate and I am going to have to be a video recording the entire interaction because he was so disrespectful.**Part of me does not even want to show up for fear of more harassment but otherwise I am out my money because I don't want to be bullied?**Hopefully somebody can find a solution here**Sincerely,*Ryan MacGregor *Customer of Best Buy in Rockford, IL

GetHuman-belmontn did not yet indicate what Best Buy should do to make this right.

How GetHuman-belmontn fixed the problem
I brought my personal lawyer and a video camera to ensure no harassment
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Best Buy

Customer service issue
Reported by GetHuman-belmontn
Jul 8th, 2018 - 3 years ago
Fixed
GetHuman-belmontn shared how to fix
Seen by 10 customers so far
Similar issue to 1157 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-belmontn started working on this issue
Jul 8th, 2018 10:53am
GetHuman-belmontn indicated the issue is not fixed yet.
Jul 8th, 2018 3:48pm
GetHuman-belmontn indicated the issue is not fixed yet.
Jul 8th, 2018 7:36pm
GetHuman-belmontn confirmed the issue is fixed. Hooray!
Jul 9th, 2018 9:42pm

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