Lgsj* soundbar purchase March **st ****. Contacted lg two weeks ago about subwoofer cut...
GetHuman-mikerod's customer service issue with Best Buy from July 2018
Help with my Best Buy issue
First: share to improve GetHuman-mikerod's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mikerod to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-mikerod's own words
Lgsj* soundbar purchase March **st ****. Contacted lg two weeks ago about subwoofer cutting out and garbled sound. Only got reset help no other help offered. Last night watching videos on tv with bar set in music mode sound just turned itself down. Checked all settings and all were correct. Powered off and back on and sound went back to normal for a few seconds then the unit turned sound down again. Repeated step and same thing. It does it on all sound modes now. So put dvd in and sound is noticeably lower than normal now, even at max volume it is not playing as it should . This sound bar at *** is not very good and my Samsung Blu-ray sound system at *** for the set up plays better and louder . I am very upset at the prospect of having to pay for this over the next two years on my Best Buy card and eat $*** for a worthless piece of electronics that make me angry every time I try and use it. Not satisfied. Sales pitch on this unit was incorrect. Now it’s having internal issues. I’d like to know what can be done? Yes it is connected correctly and all settings correct. To max as well on eq. Purchased from fort Myers Florida Best Buy.
GetHuman-mikerod did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-mikerod fixed the problem
We are waiting for GetHuman-mikerod to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.