I need to switch my preorder of fallout ** from ****pping to store pickup. The website...

GetHuman-franktob's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
I need to switch my preorder of fallout ** from ****pping to store pickup. The website kept cra****ng when it was available to preorder and it didn't allow me to do store pickup the first time so I picked ****pping. I am now worried that I will receive my item days after the actual release date.
I trust that Best Buy will make this right and come up with a resolution that is fair.
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Best Buy

Customer service issue
Reported by GetHuman-franktob
Jun 25th, 2018 - 2 mons ago
I have an issue with Best Buy too
Seen by 4 customers so far
Similar issue to 961 others
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
GetHuman-franktob started working on this issue
Jun 25th 7:49pm
GetHuman-franktob indicated the issue is not fixed yet.
Jun 25th 9:13pm